If something isn’t right, you can start a return or refund request through the Returns page and include your order number. Eligibility depends on the item type (physical vs. digital), condition, and timing, so please review the details here: Refund and Returns Policy. Once your request is reviewed, you’ll receive next-step instructions by email.

As soon as your order leaves the studio, you’ll receive a shipping confirmation email with a tracking link (and carrier details when available). Tracking can take 24–48 hours to begin updating after the label is created. If you can’t find the email, check spam/promotions or contact us with your name and order number.

International shipping may be available for many destinations, depending on carriers and current service limits. Any customs duties, VAT, or import fees are set by your country and are typically the buyer’s responsibility. If you’re unsure whether your location is supported, reach out before ordering and we’ll confirm options.

Please contact us as soon as you notice the issue using the support form below. Include your order number, a brief description of what’s wrong, and clear photos of the packaging and item(s) if applicable—this helps us resolve things quickly. We’ll reply with the best next step, such as a replacement, refund review, or carrier claim guidance.